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<--:: BSNL Gujarat Telecom District ::-> CORPORATE INFORMATION

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Several Steps have been taken at BSNL to augment the quality of customer care to international standards. We try to satisfy our customers with the best available facilities and making more user friendly for every customer around Gujarat.

Some of the steps taken by BSNL to serve our customers are as under :

	Majority of the local network is built up on jelly filled and OFC.
	Internal Distribution Points (DPs) being provided in the customer premises to eliminate the faults arising out of overhead wires.
	Extensive use of digital loop carrier (DLC)/Wireless in Local Loop (WLL) system for improving reliability of external plant.
	Remote Line Units (RLUs). Remote subscriber Units (RSUs) being provided extensively to reduce the long lengths of copper cables.
	Establishing call centers across the nation to provide single window solutions and convenience to customers.
	Countrywide Network Management & Surveillance System (NMSS) to ensure uninterrupted and efficient flow of telecom traffic.
	Application Form for new telephone connection made free of charge.
	Procedure for restoration of telephones disconnected due to non-payment simplified and powers delegated to Secondary Switching Area (SSA) heads.
	Payment of telephone bills being received on Saturday and Sunday through cheques in CTO/DTO.
	More than one PCO permitted at the same premises.
	Various application forms and procedures being simplified for new telephone connections, shifting and third party transfer.

Details of the Customer Service Centers working in Telecom Circles as on 31.03.2004

Sl. No.	Unit	Number of Customer Service Centers
1.	Gujarat	239

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