With
the convergence of technologies, catalyzed by the global
IT revolution the world is witnessing change as never
before in recorded history. In the realm of telecommunication,
the change and the pace of it are more pronounced -
from basic telephony to voice, video and data services,
and from bandwidth on demand to virtual private networks,
IT is making the entire plethora of BSNL's telecom services
expand. And, being rapidly implemented as the backbone
for running customer-friendly services:
FRS (Fault Repair System), DQ (Directory Enquiry), IVRS (Interactive
Voice Response System) and accounting and billing systems are
already operational at BSNL.
DOTSOFT , an integrated commercial & FRS package being inducted
countrywide, to provide single window convenience.
Telephone Directory on CD ROM and on the internet.
Infrastructure, technology and expertise for full service support
to e-commerce enterprises.
FRS (Fault Repair System), DQ (Directory Enquiry), IVRS (Interactive
Voice Response System) and accounting and billing systems are
already operational at BSNL.
